Repair Services

Depot Repair:
Factory-trained and certified technicians provide expert in-shop repair service for your printer. Turn-around time is usually two to four days in shop, with further expediting available.

Advance Exchange:

• Whole Unit Exchange: For selected printers, we offer an advance exchange program whereby we send you a refurbished replacement unit. After receiving the replacement unit, you ship back the defective unit using the packaging and paperwork we enclose (with the RMA number on it). THIS SERVICE IS THE FASTEST WAY TO GET UP AND RUNNING AGAIN, and it is less expensive than on-site service. In addition, you will know up front what your cost will be.
  

• Repair Part Exchange: Many of our parts are available for advance exchange. We send you the fully tested and warranted part. After installation, you send back the defective part with the box and paperwork we provide. This option is often a quick and inexpensive way to fix your printer - with our technical phone support making it easier than you might think.

Spare Parts / Repair Parts: Next day and same day delivery.

Standard Exchange: Power Supply Unit, printer module, main board. Shipping Notification

Technical Support:
We provide technical phone support for everything we sell or service. We can help you diagnose a problem over the phone and suggest the best alternative to quickly fix the problem. We might be able to suggest replacing a part, or if necessary, sending the whole unit for repair or exchange. Often, we can help you actually fix the problem over the phone!